We stand behind the quality of our products and guarantee our workmanship. Any defects or errors on our part will result in a replacement at no charge. We typically do not accept returns due to user error such as incorrect selection of sizes, designs, colors, etc.

Our return & refund policy lasts 7 days since your delivery date. If the 7-day period has gone, we can’t offer you a refund or exchange.

RETURN POLICY:
Restocking Fee
No Fee

Return Shipping Cost
- For detective products or sending wrong products: we will be liable for this return shipping cost.
- For customer remorse, purchased the wrong product or customer don't want the items: Customer will pay the actual cost of return fee (50% of your total order value).

Return System:
We receive all return products By Mail.

Return Items
To start a return, you can contact us at support@chibigems.com.If your return is accepted, we’ll send you a return shipping label.  After receiving our shipping label, please do exactly following instructions:

• Pack all the returned items, along with a print off of your confirmation of purchase email.
• Go to local post office, or another courier, to ship the package to address mention in the email.

Please provide us the tracking number from post office or couriers
You will receive an email as soon as we received your items. We will also send you another email to notify you if we approve or reject to refund in your case. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Note: Items sent back to us without first requesting a return will not be accepted

When can I Request A Replacement Item?
Each product has to be inspected carefully before delivered. But mistakes are inevitable and to make sure that all customers are satisfied, we offer replacement items for any of the following reasons:

• The product itself is flawed.
• The quality of the printing is poor.
• Final product is materially different than the design presented on our website.
• The following information of product is not the same as the order: type, size, color, printing content.

REFUND POLICY:
We are committed to providing you with the absolute best products, and are happy to replace your order for any of the following reasons: The product is flawed. The print quality is poor. The product you received is different from the product originally represented on our site. Please contact customer service within 7 days of the date of receiving at Contact Us with a photo of the product you received along with detail shots you wish to include. We will use this information to look into a replacement and prevent future errors. Our customer service team will review your claim. If your claim is approved, we will provide you with a replacement free of charge. For all other requests please contact customer service at Contact Us. Any unauthorized returns, or returns of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact customer service at Contact Us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Cancel
If you change your mind about your purchase, please contact customer service at Contact Us and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 5 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.

Please be informed that a management and transaction fee (15% of your total order value) will be applied for the cancellation.

OUR HEADQUARTERS

USA : 2803 Philadelphia Pike, Suite B #375 Claymont, DE 19709, United States.

Vietnam: 12E, Alley 55, Lane 358 Bui Xuong Trach, Khuong Dinh Ward, Thanh Xuan District, Hanoi City, 100000 Vietnam

Phone  : +84-868158590

Mail: support@chibigems.com

Support Time:  Mon - Sat: 9 AM-5PM EST