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Cancellation Policy
If you change your mind about your purchase, please contact customer service at support@chibigems.com and provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.
Your order is only eligible to be cancelled and modified within 5 hours of placing the order. After that time, the order is locked for processing and can no longer be cancelled.
Please be informed that a management and transaction fee (15% of your total order value) will be applied for the cancellation.
United States : 2803 Philadelphia Pike, Suite B #375 Claymont, DE 19709, United States.
Vietnam: 12E, Alley 55, Lane 358 Bui Xuong Trach, Khuong Dinh Ward, Thanh Xuan District, Hanoi City, 100000 Vietnam.
📞 : +84-868158590
Email: support@chibigems.com
Support Time: Mon - Sat: 9 AM-5PM EST
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